Omnidesk Warranty Coverage. Warranty Extensions.

<h2 id="h_01HA6E0SSENJ2ZHEG81BD8YRMD"><strong>All About The Warranty Coverage</strong></h2>
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<p><strong>Omnidesk Warranty Coverage</strong></p>
<ol>
<li>Omnidesk gives a 3-year warranty for the electronic parts, including the lifting mechanism and motor.<br>This does not include the Omnidesk Essential.</li>
<li>The warranty also covers any missing parts when the product is delivered, defects in the materials used, and major issues with how the lifting mechanism works.</li>
<li>All accessories come with a 1-year warranty unless stated otherwise.</li>
</ol>
<p><strong>Warranty Extensions</strong></p>
<ol>
<li>You can get a longer warranty by posting a photo of your Omnidesk setup on Facebook or Instagram. The post must be set to public, and you need to send us the link using the form on our website.</li>
<li>Alternatively, you can upload a photo of your setup directly through the same form.</li>
<li>If you do this, you&#x2019;ll get an extra 2 years of warranty for Ascent, Classic, Pro, Pro L-Shaped, and Minidesk. You&#x2019;ll get an extra 3 years of warranty for Embrace Pro and Loft.</li>
<li>If you sign up for Omnidesk Rewards, you&#x2019;ll get an extra 3 years of warranty for Ascent, Classic, Pro, and Pro L-Shaped.</li>
</ol>
<p><a href="/hc/en-us/articles/900003168043" target="_parent"><img alt="WARRANTY_4ca559d6-67dd-4e72-ae36-46fc423af78c.webp" src="https://hsfiles.gorgias.help/gm/help-centers/97433/attachment/40579702-6a5a-451b-aa4a-1beedfe79c01.webp"></a></p>
<h3 class="sc-oTLFK lcHmGL pf-ee4745da" data-pf-type="Heading" id="h_01HA6E0SSEEHR9RHAGDE38SWGA"><strong>Subjected To The Following:</strong></h3>
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<li class="sc-fXazdy UjHkE pf-44_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-46_" data-pf-type="Text">Replaced parts will be recollected by Omnidesk.<br></span></li>
<li class="sc-fXazdy UjHkE pf-47_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-49_" data-pf-type="Text">Any replacement parts shall be fully provided by Omnidesk, any shipping costs shall be half-borne by the consumer.<br></span></li>
<li class="sc-fXazdy UjHkE pf-50_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-52_" data-pf-type="Text">To benefit under this warranty, Omnidesk must be notified of any defect within 1st week of the occurrence of such defect via an image or video of the relevant defect sent electronically to sales@theomnidesk.com<br></span></li>
<li class="sc-fXazdy UjHkE pf-53_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-55_" data-pf-type="Text">This warranty shall be warranted for the remainder of the original warranty period or 30 days, whichever is longer.</span></li>
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<h3 class="sc-oTLFK lcHmGL pf-9a47aba7" data-pf-type="Heading" id="h_01HA6E0SSEXZ1KD29XNA3RWH9A"><strong>What Our Warranty Does Not Cover:</strong></h3>
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<li class="sc-jlsrNB kxxXtk pf-60_" data-pf-type="List.Item"><span class="sc-hGnimi cpnKBf pf-62_" data-pf-type="Text">Damage on Omnidesk products (desk frames, table tops or accessories) caused by accident, abuse, misuse, water-damage, flood, fire or other acts of natural and external causes. This includes wear and tear damage as well.</span></li>
<li class="sc-jlsrNB kxxXtk pf-63_" data-pf-type="List.Item"><span class="sc-hGnimi cpnKBf pf-65_" data-pf-type="Text">Consequential or incidental damage, whether resulting from the use, misuse or inability to use this product or from defects in the product.<br></span></li>
<li class="sc-jlsrNB kxxXtk pf-66_" data-pf-type="List.Item"><span class="sc-hGnimi cpnKBf pf-68_" data-pf-type="Text">Damages caused to the Omnidesk or the accessories during self-assembly due to failure to adhere to relevant self-assembly manual instructions provided.<br></span></li>
<li class="sc-jlsrNB kxxXtk pf-69_" data-pf-type="List.Item"><span class="sc-hGnimi cpnKBf pf-71_" data-pf-type="Text">Damages caused to the Omnidesk or the accessories during self-modification.<br></span></li>
<li class="sc-jlsrNB kxxXtk pf-72_" data-pf-type="List.Item"><span class="sc-hGnimi cpnKBf pf-74_" data-pf-type="Text">Wildwood, Wildwood+, Ichi Collection and Eco Bamboo Tops:<br><br>Owning the abovementioned table top means having a unique desktop like no other, hence every grain pattern, knots and hairline cracks can and will be found on these naturally produced wood. Minor hairline cracks that you may see and find adds to the character of your one-of-a-kind desk and will not be noticeable during normal uses of the desk. Every single piece of those will have its own characteristics.<br><br>*Pictures shown on website are strictly for illustration purposes only.<br>**Colour may differ from individual users&apos; monitor settings and lighting.<br>***Omnidesk reserves the rights to determine if a replacement is to be given for severe defects. This will be assessed on a case by case basis.</span></li>
</ol>
<h3 class="sc-oTLFK lcHmGL pf-c1166bc0" data-pf-type="Heading" id="h_01HA6E0SSFZPCVSG9K3HE1ZQ1K"><strong>Limited Warranty:</strong></h3>
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<li class="sc-fXazdy UjHkE pf-79_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-81_" data-pf-type="Text">Omnidesk reserves the rights to determine whether a benefit under this warranty may be claimed and decide whether a component should be repaired or replaced.<br></span></li>
<li class="sc-fXazdy UjHkE pf-82_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-84_" data-pf-type="Text">Any repair or replacement under this warranty is limited to the defective part or material only<br></span></li>
<li class="sc-fXazdy UjHkE pf-85_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-87_" data-pf-type="Text">In the scenario where Omnidesk determines that a benefit under this warranty can be claimed, the cost of repair and replacement of the defective part or material shall be borne by Omnidesk.<br></span></li>
<li class="sc-fXazdy UjHkE pf-88_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-90_" data-pf-type="Text">Replaced parts may vary in colour and texture to the original.<br></span></li>
<li class="sc-fXazdy UjHkE pf-91_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-93_" data-pf-type="Text">Warranty will end immediately if the product becomes defective as a consequence of misuse or lack of proper care and maintenance, or commercial use.<br></span></li>
<li class="sc-fXazdy UjHkE pf-94_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-96_" data-pf-type="Text">This warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.<br></span></li>
<li class="sc-fXazdy UjHkE pf-97_" data-pf-type="List.Item"><span class="sc-eGJWMs gQYBcx pf-99_" data-pf-type="Text">Warranty covers parts replacement only. Labour/transport cost of $30 will be borne by the customer for the engineer to be onsite.</span></li>
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<h3 class="sc-oTLFK lcHmGL pf-8a97a1cf" data-pf-type="Heading" id="h_01HA6E0SSFPQZK7SBBFFFPB7TW"><strong>Effective Date:</strong></h3>
<ul class="sc-pcLhl bMMcvF pf-24be91b8" data-pf-type="List">
<li class="sc-oUnPI iVVzrr pf-d329f76e" data-pf-type="List.Item"><span class="sc-ptSuy fnmilh pf-a3ba2a01" data-pf-type="Text"><span class="sc-ptSuy fnmilh pf-a3ba2a01" data-pf-type="Text">The warranty is effective as of the date of delivery.<br><br><br></span></span></li>
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Warranty Coverage

You may cancel the order any time one day before the scheduled delivery date.All return and refund decisions made by Omnidesk is FINAL.The Pokémon Collection by Omnidesk , Håg Capisco, Omnidesk Pro 2020 Ichi (One) Collection, are not subjected to our

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<h3 class="sc-iGPElx iSrdJR pf-e22f291f" data-pf-type="Heading" id="all-about-the-return-and-refund-policy"><span class="sc-jMMfwr doiSif pf-4c7f6d77" data-pf-type="Text">ALL ABOUT THE RETURN AND REFUND POLICY<br></span></h3>
<p><span style="font-weight: 400;">You may cancel the order any time one day before the scheduled delivery date.<br><br>All return and refund decisions made by Omnidesk is&#xA0;FINAL.<br><br>The Pok&#xE9;mon Collection by Omnidesk , H&#xE5;g Capisco, Omnidesk Pro 2020 Ichi (One) Collection, are not subjected to our return and refund policy.</span></p>
<p><img alt="Sep 2021_Return &amp; Refund_Image 1.png" src="https://hsfiles.gorgias.help/gm/help-centers/97433/attachment/b6077806-6952-4bc7-b483-e0f6be7de99d.png"><img alt="Sep_2021_Return___Refund_Image_2.png" src="https://hsfiles.gorgias.help/gm/help-centers/97433/attachment/26c9b63b-ecd3-4dbd-ba83-6e6705620872.png"></p>
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