Omnidesk Rewards - FAQUpdated 2 days ago

How to enroll into Omnidesk Rewards?

You can follow this step-by-step guide to learn how to enroll in Omnidesk Rewards and start earning points.

How to earn gemstones?

You can earn gemstones through various actions, such as signing up, making purchases, engaging on social media, and referring friends. Here’s the full breakdown:

Sign Up

Earn 300 gemstones just for creating an account.

Place an Order

Earn gemstones based on your membership tier:

• Sapphire: 1 gemstone per $1 spent

• Diamond: 1.5 gemstones per $1 spent

Review Your Purchase

Earn up to 650 gemstones by submitting a product review.

Like on Facebook

Earn 50 gemstones when you like our Facebook page.

Follow on Instagram

Earn 50 gemstones for following us on Instagram.

Celebrate Your Birthday

Receive 1,000 gemstones on your birthday.

Refer a Friend

Get 1,000 gemstones when your friend signs up or makes a purchase using your referral link.

How many gemstones do I earn per dollar?

Gemstones earned per dollar depend on your membership tier:

• Sapphire: 1 gemstone per $1 spent

• Diamond: 1.5 gemstones per $1 spent

How do I redeem gemstones?

You can redeem your gemstones by logging into your account and using the loyalty widget on our website to exchange gemstones for rewards, discounts, or exclusive offers.

Do gemstones expire?

Yes, gemstones expire 12 months after your last purchase or gemstone-earning activity.

I submitted a review but didn’t get gemstones. Why?

Gemstones are credited only after your review has been approved and published on the site.

Can loyalty codes be combined with other discounts?

Loyalty rewards generally cannot be combined with other promo codes unless otherwise specified.

Can I earn gemstones on sale or discounted items?

Yes, gemstones are typically earned on the final purchase amount after any discounts, unless otherwise specified in promotional terms.

Can I transfer gemstones to another account?

No, gemstones are non-transferable and are tied to your individual account.

How long does it take for gemstones to appear in my account after earning?

Gemstones are usually credited within 14 days after completing the qualifying action, such as a purchase or review approval.
If your order has been amended, the gemstones will be credited 14 days from the amendment date.

What happens to my gemstones if I cancel an order?

If you return a purchase, any gemstones earned from that order will be deducted from your account.

What if I lose access to my account?

Please contact our customer support team for assistance in recovering your account and gemstones.

What is the Birthday Reward?

Our Birthday Reward is a special gift we give members every year to celebrate their special day! Simply add your day and month of birth to your member profile, and we’ll automatically credit your account with reward currency—up to 24 hours before your birthday, based on the date you’ve entered.

The exact reward amount is determined by our current program settings, which you can view in your rewards dashboard or program details. You’ll receive it once every 12 months as long as you remain a member. You can update your birthday if entered incorrectly, but the reward can only be earned once per year to ensure fairness for all members.

I made a purchase but didn’t receive any gemstones.

Please email us at [email protected] if your gemstones are missing or incorrect.

Gemstones are typically credited within 14 days after completing a qualifying action, such as making a purchase or having a review approved.

If your order has been amended, the gemstones will be credited 14 days from the amendment date.

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