<div>The Omnidesk team makes a thorough QC check of every desk before it leaves our warehouse.</div>
<div>&#xA0;</div>
<div>We are currently having our Logistics Partner to deliver the desk to your homes, hence there may still be chance of damage during the delivery period which is beyond our control.</div>
<div>&#xA0;</div>
<div>So to protect and save yourself from a logistical merry-go-round,&#xA0;DO NOT SIGN&#xA0;for a package before you inspect it.</div>
<ol>
<li>First, inspect the box/packaging for obvious damage.</li>
<li>We then recommend that you insist on opening up the packaging to inspect for concealed damage.</li>
<li>Make sure all your items purchased including cables, accessories and User Manuals are all included.</li>
<li>Once the driver leaves with the signed delivery order, it becomes the buyer&#x2019;s responsibility should any physical damage be found or missing accessories occur thereafter.</li>
</ol>
<img alt="Sep_2021_Return___Refund_Image_3.png" src="https://hsfiles.gorgias.help/gm/help-centers/97433/attachment/c88d814e-713a-4b4d-a8a1-95b088d79de5.png">

Inspecting shipment for damage

Flat-pack delivery means we send you the desk in sealed packages to your homes for you to assemble yourself DIY style! This method of shipping reduces your lead time by up to 75% and also shipping costs. This allows us to keep prices low and pass on

Flat-pack delivery means we send you the desk in sealed packages to your homes for you to assemble yourself DIY style! This method of shipping reduces your lead time by up to 75% and also shipping costs. This allows us to keep prices low and pass on the savings over to our customers. <img alt src="https://cdn.shopify.com/s/files/1/2661/6120/files/deliverybox.png?11791490184129426553" class="fr-fic fr-dii"> Select Your Day DeliveryThings to expect after purchasing from our website;<ol><li class="sc-fXazdy UjHkE pf-33_" data-pf-type="List.Item">Logistics team will be contacting you via phone to schedule a suitable delivery date.&#xA0; (Mon-Sat, 2pm - 8pm. excluding Public Holidays).</li><li class="sc-fXazdy UjHkE pf-36_" data-pf-type="List.Item">If they are unable to contact you via the phone number that was provided, they will drop an email to you to schedule a date.</li><li class="sc-fXazdy UjHkE pf-39_" data-pf-type="List.Item">No-lift access charge $10 per table per floor.</li><li class="sc-fXazdy UjHkE pf-42_" data-pf-type="List.Item">A re-delivery cost of SGD$50 will be charged to customers if the first delivery fails.&#xA0; </li><li class="sc-fXazdy UjHkE pf-45_" data-pf-type="List.Item">The team will conduct an on-site assembly upon delivery if you have purchased the on-site assembly.&#xA0; </li><li class="sc-fXazdy UjHkE pf-48_" data-pf-type="List.Item">If you have not purchased the on-site assembly, they will only be delivering the desk as flat-pack* to you. Otherwise you can drop us an e-mail at least 2 working days to add the on-site assembly service before the scheduled delivery&#xA0; </li><li class="sc-fXazdy UjHkE pf-51_" data-pf-type="List.Item">Should you require on-site assembly after delivery, the charges will be as follow; $35 Transport and $80 On-site installation per desk. Installation will not be on the SAME day if requested after delivery has been done.</li></ol>Do kindly note that accessories (Speakers mount, PC Mount, Mounted Power bar and Keep - Desk Drawer) do not come with pre-drilled holes. Should you not own or have a drill, on-site assembly is highly recommended.Accessories included in the assembly:<ol><li class="sc-dMOJrz kepMX pf-71_" data-pf-type="List.Item">Power Management - Empower Powerbar &amp; Power Clamp</li><li class="sc-dMOJrz kepMX pf-71_" data-pf-type="List.Item">Cable Management Solution - Advance Cable Management Bar</li><li class="sc-dMOJrz kepMX pf-71_" data-pf-type="List.Item">Monitor Mounting Solutions - Arc Stealth Single, Dual &amp; Laptop Mount</li><li class="sc-dMOJrz kepMX pf-71_" data-pf-type="List.Item">Desk Mounting Solutions - PC Mount, Keep/Keep Lite &amp; Castors</li></ol>Kindly note our table tops do not come with pre-drilled holes for the following accessories (PC Mount, empower powerbar and Keep/Keep Lite - Desk Drawer). On-site assembly is highly recommended if you do not have an electric drill. Exclude the installation of the monitor on Arc Stealth Single/Dual and the installation of the PC on the PC mount Items NOT included in the assembly:<ol><li class="sc-dMOJrz kepMX pf-90_" data-pf-type="List.Item">Desk Converter - Switch Pro</li><li class="sc-dMOJrz kepMX pf-90_" data-pf-type="List.Item">Desk Riser - Lift, Lift Classic &amp; Arka</li><li class="sc-dMOJrz kepMX pf-90_" data-pf-type="List.Item">PC Holders - CPU Roller Stand</li><li class="sc-dMOJrz kepMX pf-90_" data-pf-type="List.Item">Organisers - Anchor, Hestia, Hestia Mini, Sheva and Tandem</li><li class="sc-dMOJrz kepMX pf-90_" data-pf-type="List.Item">Seating Solutions - Core</li><li class="sc-dMOJrz kepMX pf-90_" data-pf-type="List.Item">Lighting Solutions - Lumence</li><li class="sc-dMOJrz kepMX pf-90_" data-pf-type="List.Item">Partner Products: A. Audioengine B. Cololight C. Nanoleaf D. Flokk E. Creative F. LG G. Prism+ H. Aftershock I. Gigabyte J. Edifier K. Aopen</li></ol>*Note: Assembly does not include disposal of old furniture. Omnidesk does not offer disposal services.Mutiple locationsIf multiple locale is requested, an additional charge would be levied per every extra locale specified by the customer. What does Flat-pack mean? *flat-pack /&#x2C8;flatpak/Submit noun 1. BRITISH a piece of furniture or other equipment that is sold in pieces packed flat in a box for easy transport and is assembled by the buyer.

Select Your Day Delivery

The OMNIDESK is intended to be fully modular, meaning you can swap tabletops, or even add new accessories we introduce to our OMNIDESK ecosystem. When there are new items available, existing customers will be notified via mailers and social media. Du

The OMNIDESK is intended to be fully modular, meaning you can swap tabletops, or even add new accessories we introduce to our OMNIDESK ecosystem.&#xA0;
When there are new items available, existing customers will be notified via mailers and social media. During which depending on the item itself, a nominal delivery and/or installation fee may be imposed. 
Simply contact us at sales@theomnidesk.com to make any requests!

Upgrading your Omnidesk with new add-ons accessories

Lead time: 1–5 working days. Delivery Days: Mondays – Saturdays (excluding Public Holidays). For Flat Pack Delivery orders, delivery will be arranged within 1–5 working days from the purchase date (subject to stock availability). *Only for Accessorie

<h2 data-start="1084" data-end="1131" id="flat-pack-delivery--delivery-time-frame">Flat Pack Delivery &#x2014; Delivery Time Frame</h2>Lead time: 1&#x2013;5 working daysDelivery Days: Mondays &#x2013; Saturdays (excluding Public Holidays)For Flat Pack Delivery orders, delivery will be arranged within 1&#x2013;5 working days from the purchase date (subject to stock availability).*Only for AccessoriesFor delivery enquiries, please contact <a data-start="1472" data-end="1493" rel="noopener">sales@theomnidesk.com</a>.<hr><h2 data-start="148" data-end="201" id="isPasted">Select Your Day Delivery &#x2014; Delivery Time Frame</h2>Lead time:<ul><li data-pf-type="Heading" style="font-size: 16px;">Select Your Day Delivery: 2-5 working days</li><li data-pf-type="Heading" style="font-size: 16px;">Select Your Day Delivery + Installation : 5-8 working days</li></ul>Delivery Days: Mondays &#x2013; Saturdays (excluding Public Holidays) Delivery Timing: 2pm &#x2013; 8pmYou will receive an SMS or WhatsApp message within 2&#x2013;4 working days after your purchase date to schedule your delivery date and time, if your order consists of ready stock items.If your order contains backordered or pre-ordered items, our team will only contact you once the item is back in stock.You may contact us at <a data-start="639" data-end="660" rel="noopener">sales@theomnidesk.com</a> if you have any questions regarding your delivery.<hr> <h2 data-start="715" data-end="762" id="can-i-choose-my-delivery-date-and-time">Can I choose my delivery date and time?</h2>At the point of purchase, you will not be able to select your delivery date.Once your order is ready for delivery, our logistics team will contact you via SMS or WhatsApp to schedule your delivery. If the proposed date is not suitable, you may suggest an alternative date and they will assist with rescheduling.

Delivery Timeline

We understand that many of our customers are awaiting their apartments to be ready before having their Omnidesks delivered. We have heard your requests and we have extended the holding period to 90 days. Should the wait time exceed 90 days from the p

We understand that many of our customers are awaiting their apartments to be ready before having their Omnidesks delivered. We have heard your requests and we have extended the holding period to&#xA0;90 days.
Should the wait time exceed 90 days from the purchase date, a warehousing fee of $10/day will be charged for each table. Omnidesk reserves the rights to cancel and refund the order if customer does not agree with the fee levied or remains un-contactable once the 90 days has lapsed.&#xA0;

Delivery Arrangement

Inspecting shipment for damage

Select Your Day Delivery

Upgrading your Omnidesk with new add-ons accessories

Delivery Timeline

Holding of Order